NOTICE on 28Feb24: Physical Security Documents to be Submitted at Confirmation To Drawdown (CTD) Stage
Dear Business Partners,
Please take note that effectively immediately, all legal firms are required to forward their Confirmation to Drawdown (CTD) Advice with the original security documents required for drawdown at that stage. The Bank will no longer allow disbursement of any financing facility until all necessary/available physical documents required at the particular stage have been forwarded to Lodgement Section, Collateral Management Utility (CMU). Please take note that any non-compliance and/or late submission of physical security documents will result in a delay in drawdown and the Bank shall not be responsible for any late payment interest/penalty incurred as a result of the above. For further details, please refer to your respective emails.
Dear Sir/Madam, Please be advised that Perfection of Charge (POC) process is now managed by our GSC Hyderabad, India. Please refer to the below onshore contact person for any queries regards to POC only. Contact Person:
POC Instruction Manimala BAITELINGGAM manimala.baitelinggam@hsbc.com.my Uvanah Kaneshan KANESHAN uvanah.kaneshan.kaneshan@hsbc.com.my
POC Temporary Out of Security Documents Vickneshwary UTHAMARAJOO vickneshwary.uthamarajoo@hsbc.com.my Ashwin Singh RANDHAWA ashwin.singh.randhawa@hsbc.com.my
Thank you. ____________________________________________________________ Dear Colleagues, Please be advised that our Mortgage processing is now managed by our GSC Malaysia in Cyberjaya.
For specific mortgage related matters below, please contact the below persons :-
Processes in GSC
Loan Offer(LO/CM/CV) & Loan Servicing (Maintenance)
Contact Person: Thanabal Naidu RAJA NAIDU
<thanabal.naidu.raja.naidu@hsbc.com.my>
Loan Drawdown & Loan Closure (Settlement/Redemption/Prepayment)
Contact Person: Anu Radha Devi K R KESAVAN <anu.radha.devi.k.r.kesavan@hsbc.com.my> Processes in HBMY
Letter of Undertaking / Waiver of Private Caveat & Letter of Consent
Contact Person: Ayu MOHD ZALANI
<ayu.mohd.zalani@hsbc.com.my> Najwa DZULKARNAIN
<najwa.dzulkarnain@hsbc.com.my> RBWM Credit Admin MYH
<rbwm_credit_services@hsbc.com.my> Letter of Offer extension
Contact Person: Asybili Akmar ALI
<asybili.akmar.ali@noexternalmail.hsbc.com>
For other mortgage related matters, please login your case to CCTS Helpdesk.
For escalations, you may contact Mohd Nurhadil MOHD NOOR <mohd.nurhadil.mohd.noor@hsbc.com.my>
Thank you.
Dear Business Partners, The HSBC Group has a zero tolerance policy with respect to the giving or receiving of bribes, including the making of facilitation payments. We expect all employees and third parties to comply with these principles in the performance of their services for or on behalf of the HSBC Group. Thank you.
__________________________________________________________________ Dear Business Partners, Please be informed that our security documents for housing facility will be amended on fair treatment to our customers. Commencing 28 August 2019, please use the latest templates. Thank you.
__________________________________________________________________
Dear Business Partners, BNM has introduced a new home financing, aimed at assisting 1st time Home Buyers of Lower Income Group earning gross monthly household income In line with BNM's initiative, the Bank has launched two new term financing products on 16 July 2019, which is similar to our current Homemaker product. The two new term financing products are:
Conventional: MyHome Basic (MHB)
Amanah: MyHome Basic-i (AHB)
Please be advised that there will be a new set of Letter of Offer for this MyHome Basic/-i while the other security documents remain the same with our current existing products.
Conventional: MyHome Basic (MHB)
Document Name Type
Letter of Offer New
Facility Agreement }
Charge Annexure } Documents are the same with our current
Deed of Assignment } existing products
Power of Attorney } (HomeSmart/HIHP/HomeMaker) Amanah: MyHome Basic-i (AHB)
Document Name Type
Letter of Offer New
Facility Agreement }
Charge Annexure } Documents are the same with our current
Deed of Assignment } existing products
Power of Attorney } (HomeSmart-i / BPS-I)
Purchase Undertaking }
Deed of Trust }
Istisna' Agreement }
Ijarah Agreement }
Please also be informed that the process of generating the security documents for this MyHome Basic/-i is the same as per our current mortgage product in Portal.
Please contact our CSP Advisory Desk at cspadvisory@hsbc.com.my if you have any queries on the above.
Thank you.
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Escalation Process1. For Login ID / Password issues for HSBC WPB staff, please raise Service Now (SNOW) request.2. For Login ID / Password issues for LAWYER/VALUER/MBS, please contact/ email to mortgage.business.portal.myh@hsbc.com.my 3. JURIS System Issues for Bank's users, please contact helpdesk@juristech.net 4. For CTD Documentation / Drawdown status, please email to rbwm_credit_services@hsbc.com.my.
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